Choose an industry (it can be one you work in, worked in, or are interested in). Provide a summary of what quality is and describe quality management’s role in this industry. Make sure to discuss which philosopher (Deming, Juran, Crosby, or a combination) and philosophy from Chapter 2 you most aligned with and how they would affect your understanding of quality and quality management in this industry. Evans, J. R., & Lindsay, W. M. (2019). Managing for quality and performance excellence. South-Western College.
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